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April, 2019

Living

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Privacy Policy

Informativa ai sensi degli art. 13-14 del GDPR (General Data Protection Regulatiob)

regolamento UE 2016/679 del 27 Aprile 2016.
Ai sensi del Regolamento UE 2016/679: “Regolamento Europeo in materia di protezione dei dati personali” (GDPR)”, informiamo che i dati
personali raccolti sono trattati da Abc Italia srl come di seguito indicato.

1. Titolare del trattamento
ABC Italia Srl, con sede legale in Via Borgogna, 7 20122 Milano (Mi), PI 05559250963;

2. Oggetto del Trattamento
I dati personali sono raccolti e trattati, ai sensi dell’art. 6 del GDPR, per finalità amministrativo/contabili, adempimenti contrattuali e/o precontrattuali, adempimento di obblighi derivanti da Leggi, Regolamenti, Norme Comunitarie, per adempimenti previsti dalle norme in materia di salute e sicurezza sul lavoro, per la gestione della corrispondenza e delle comunicazioni.
Il conferimento e trattamento dei dati per dette finalità è obbligatorio.

3. Modalità del trattamento
Il trattamento dei dati è improntato a principi di correttezza, liceità e trasparenza. Esso avverrà mediante strumenti idonei a garantire la sicurezza e la riservatezza dell’interessato e tramite procedure che evitino il rischio di perdita, l’accesso non autorizzato, l’uso illecito e/o la diffusione, nel rispetto delle condizioni del Regolamento UE 679/2016. I dati personali sono sottoposti a trattamento sia cartaceo che elettronico e/o automatizzato.

4. Accesso ai dati
I soggetti che possono avere accesso ai dati personali in qualità di responsabili o incaricati (ai sensi dell’Art. 13 comma 1 del GDPR) sono:
Il Titolare del trattamento, nella persona del Legale Rappresentante; Il Personale dipendente del Titolare del trattamento; Soggetti terzi che svolgono attività per conto del Titolare o che forniscano specifici servizi strumentali e di supporto, Soggetti cui la facoltà di accedere ai dati sia riconosciuta da disposizioni di legge.

5. Comunicazione dei dati
I dati non verranno comunicati a Terzi non autorizzati e/o diffusi. Il trattamento dei dati è condotto con l’impiego delle misure di sicurezza idonee ad impedirne l’accesso e a garantirne la riservatezza.

6. Periodo di conservazione dei dati
Il Titolare tratterà i dati personali per adempiere alle finalità di cui sopra e comunque non oltre 10 anni dalla cessazione del rapporto contrattuale. Decorso detto termine i dati saranno cancellati o resi anonimi entro i tempi stabiliti dalla Legge. Qualora intervenga la revoca del consenso al trattamento da parte dell’interessato, i dati verranno cancellati o resi anonimi entro 72 ore dalla ricezione della revoca.

7. Diritti dell’interessato
Gli interessati possono sempre esercitare i diritti esplicitati negli artt. 13 comma 2, 15, 18, 19 e 21 del GDPR. Dal ricevimento della presente informativa, si intenderà rilasciato il consenso al trattamento dei dati personali.

8. Modalità di esercizio dei diritti
Gli utenti possono esercitare i propri diritti in qualsiasi momento, inviando una mail all’indirizzo mail: info@amini.it Ai sensi del GDPR 2016/679, dichiaro di aver preso visione dell’informativa privacy di ABC Italia srl ed acconsento al trattamento dei miei dati personali per le finalità di cui all’informativa.

Cookie Policy

Our site uses cookies, which are small text files of letters and numbers sent to the user’s computing device (usually inserted in the browser). The user’s device memorizes the files and then retransmits them on successive visits to the same site (see the legislation on cookies, at http://www.garanteprivacy.it/web/guest/home/docweb/-/docweb-display/docweb/3118884 ).

Cookies permit faster, improved analysis of web traffic. They serve in recording how often a specific site or part of a site is visited, or to distinguish between visitors and offer them personalised content, to support administrative aspects, and to improve the overall site and the user’s own navigation experience.

Cookies DO NOT permit the site operator to access other information within your device. They CANNOT transmit code of any type, and ARE NOT harmful to the user’s device.

In the following sections we provide information on the cookies installed by this particular site, and indications of how you can manage your preferences in this regard.

User permission

When the user enters this site for the first time, they will see a brief information banner introducing our use of cookies.

By closing the banner, or clicking outside it and proceeding with their navigation, the user accepts the use of cookies according to the description in the present Cookie policy.

The site memorizes the user’s choice, so that the banner will not be seen again during subsequent visits on the same device. However the user can also revoke their decision to accept cookies, at any time.

If you experience technical problems with the acceptation of retraction of consent, please contact us so that we can resolve the issue.

Type of cookies

We use both ‘persistent’ and ‘session’ cookies for the operation of our site. Persistent cookies remain in the device’s memory until the user manually removes them, or until automatic removal at some long-term interval. Session cookies serve for only one browser session and following that do not remain in the computer.

Our cookies are also classified according to purpose, as follows:

TECHNICAL COOKIES

TYPE OF COOKIE	WHAT THEY DO
Technical – session Technical – navigation (These types of cookie do not require the user’s permission.)	These cookies are indispensible for the correct function of our site, and deactivating them would cause malfunction. They permit the user to navigate and visualise the content. Such cookies are necessary to keep the navigation session open, and to permit the user to continue to reserved areas. Other examples of their use are to remember information that the user enters in a form, or while going back and forth to successive pages.
Technical – functional (These types of cookie do not require the user’s permission.)	These cookies permit the user to use the specific characteristics of a given site, and make navigation easier. The site will function best if these cookies are enabled, but will continue to operate if the user decides to deactivate them on their device. Cookies of this type can be used to record language preferences, to visualise specific content, or to remember the articles in a shopping basket for a limited period of time, in the event that the sessions is closed before the purchase is carried out.
Technical – permission (These types of cookie do not require the user’s permission.)	This type of cookie traces the user’s permission to use cookies on the site, so that in subsequent visits they will not see the information banner and the request for permission.

TYPE OF COOKIE

WHAT THEY DO

Technical – session
Technical – navigation
(These types of cookie do not require the user’s permission.)

These cookies are indispensible for the correct function of our site, and deactivating them would cause malfunction. They permit the user to navigate and visualise the content.

Such cookies are necessary to keep the navigation session open, and to permit the user to continue to reserved areas. Other examples of their use are to remember information that the user enters in a form, or while going back and forth to successive pages.

Technical – functional
(These types of cookie do not require the user’s permission.)

These cookies permit the user to use the specific characteristics of a given site, and make navigation easier. The site will function best if these cookies are enabled, but will continue to operate if the user decides to deactivate them on their device.

Cookies of this type can be used to record language preferences, to visualise specific content, or to remember the articles in a shopping basket for a limited period of time, in the event that the sessions is closed before the purchase is carried out.

Technical – permission
(These types of cookie do not require the user’s permission.)

This type of cookie traces the user’s permission to use cookies on the site, so that in subsequent visits they will not see the information banner and the request for permission.

THIRD-PARTY COOKIES

TYPE OF COOKIES	WHAT THEY DO
Statistical – analytical (These types of cookie require the user’s permission.)	These cookies serve for gathering data on the way the user navigates in our site. The information from all our users is analysed in aggregate form, for statistical purposes. Such cookies are not strictly necessary for site operation but the statistical analyses provided are very useful for improving our content and services.

TYPE OF COOKIES

WHAT THEY DO

Statistical – analytical
(These types of cookie require the user’s permission.)

These cookies serve for gathering data on the way the user navigates in our site. The information from all our users is analysed in aggregate form, for statistical purposes.

Such cookies are not strictly necessary for site operation but the statistical analyses provided are very useful for improving our content and services.

Third-party cookies

We use third-party cookies for purposes such as gathering statistics on site use and for marketing, and to personalise the site content. The following three sections provide more detailed information on these cookies and how to access the internet sites of the third parties involved.

Statistical cookies

Our site uses Google Analytics, a third-party service for the analysis of web traffic provided by Google, Inc., 1600 Amphitheatre Parkway – Mountain View – CA94043 USA.

The service uses cookies to gather and analyse aggregate information on user navigation. Google Analytics processes this information and provides us with reports, which we assist us to ensure the proper operation of our services and understand the users’ satisfaction with the contents.

If you would like more information on Google Analytics’ user privacy policies, click here. To disable statistical cookies this kind of data collection on your navigation, go to https://tools.google.com/dlpage/gaoptout.

Consumer profiling and retargeting cookies

We use specific cookies for management our marketing campaigns. The table below lists the third-party services used and provides links to their privacy policies and means for their deactivation:

SERVICE	PROVIDER	CONTACT	PRIVACY	TO DEACTIVATE
AdWords Conversion	Google Inc.	1600 Amphitheatre Parkway Mountain View – CA94043 USA	Go to the third-party privacy policy	Click here Or here Or configure by clicking here

SERVICE

PROVIDER

CONTACT

PRIVACY

TO DEACTIVATE

AdWords Conversion

Google Inc.

1600 Amphitheatre Parkway
Mountain View – CA94043
USA

Go to the third-party privacy policy

Click here

Or here

Or configure by clicking here

Social Plugins and widget

In some cases our pages could contain social plugins managed by major third-party companies, such as the Facebook ‘Like’ button, or Twitter ‘retweet’. When you arrive at a page with the necessary cookie, your browser automatically connects to the third-party server and the plugin appears on the page.

In some cases the third-party server could record the event of your visit to specific pages. Also, if you visit the site while you are logged in to that social medium, then the information could be associated with your account.

If you use the plugin functions (such as the Facebook ‘Like’ button), then this information could also be associated with your account.

The table below lists the individual plugins and provides information on deactivating them.

SOCIAL	TITOLARE	RECAPITO	PRIVACY	DISATTIVA
Facebook	Facebook Inc.	1601 S. California Ave Palo Alto – CA94304 USA	Vai alla privacy policy della terza parte	Clicca qui

Managing your cookie settings

If you wish to prevent this site from installing cookies, you must either avoid using it or change your browser settings to block cookie reception. However, please note that disabling cookies could also block or partially disable the operation of all or parts of the site.

Most browsers will permit you to block or accept all cookies, or to accept only certain ones such as from specific sites chosen by the user. To change the settings for cookie operation, to block their reception, or eliminate those present in your device, please go to ‘settings’ on your browser.

The methods for setting cookie operation vary from browser to browser. Please consult the ‘help’ section of your own browser. For an overview of this aspect visit www.aboutcookies.org.

For further general information on cookies, including how to manage third-party cookies, go to www.youronlinechoices.com.

Can we help?

Request information → Chat with us → Find a dealer → FAQS →

How do I clean my rug?

You can download our guides about care and maintenance here https://amini.it/care-maintenance/. For any further information you can send an email at info@amini.it

How can I choose the right rug and size?

You may find some guidelines here https://amini.it/about-carpets/ or send an email at info@amini.it, our staff is at your disposal!

Where are Amini rugs produced?

Our rugs are hand knotted, hand loomed, hand tufted in India and Nepal.

How accurate are the photos in terms of quality and colour?

All our photos are taken professionally, and we endeavor to show as much detail as possible in terms of design details, colours and texture. However, the type of browser used and/or the age of the screen used can, in some cases, affect the colours displayed.

What are the payment methods?

Credit/debit card, bank transfer

When will my credit card be charged?

For available products your credit card will be charged at the time of placing your order. For products that are not available immediately, your card will be charged a 50% deposit, the remaining balance will be payable when the item is ready for dispatch.

What if I would like to receive a sample?

Please, send us an email and we will quote the sample and delivery. We do not offer a sample rental feature on our website and you are responsible for any return shipping charges that may incur. Please contact us if you have further questions.

How do I track my order?

Once your order is ready to be dispatched, we will send you an email with the delivery information and tracking number.

Can I change or cancel my order?

You can change or cancel your order by sending an email to info@amini.it or calling us on +39 02 45391455. We can only change or cancel orders that have not yet been dispatched. We cannot change or cancel bespoke orders.

What are the shipping costs?

– Delivery in Europe is 95,00 euro – Front Door Delivery service

– International deliveries are charged by volumetric weight and are calculated at the checkout, taxes and duties excluded.

For any specific request about delivery and specific services contact us at info@amini.it

What are the shipping times?

In stock carpets:

– for European order please consider 3 to 5 working days after your purchase.

– for orders outside EU please consider 10 to 15 working days from receipt of payment.

Carpets in process: to be updated on the arrival and availability, contact us at info@amini.it

Custom made carpets : 4 months after your purchase (payment is 100% in advance).

What are the return policies?

– Within Europe: return costs are at our expense. Please note that shipping costs related to the purchase won’t be refunded (95.00 euro).

– Outside Europe: shipping costs / return customs duties are at our expense, the shipping costs of the first shipment will not be refunded from the total due to the customer.

Please note: Returns are not possible on any Custom or Bespoke items you have ordered as these are specially commissioned items, tailor-made to your specifications.

Initial delivery fee is non-refundable.

Before returning an item, please contact us. We will then arrange for FedEx to collect the item/s from you. Returns can be collected from the delivery initial address.

It is recommended that you keep the original packaging in order to make returns easier. If you no longer have the original packaging we can suggest alternatives.

For security reasons we can only make refunds to the original payment method you used to place your order. Once the item has been returned to us, verify its perfect condition. It typically takes between 5-7 working days for the return to be processed and the money to show in your account.

Once we have received the returned item(s) and checked that these meet all the requirements, you will be advised by email that the returned item(s) have been accepted. The refund process will then start using the same form of payment you used (credit/debit card, bank transfer).

What are the exchange policies?

– Within Europe: send a written request to info@amini.it within 14 days of arrival of the carpet. All return and new shipping costs will be charged to the customer.

– Outside Europe: All shipping costs and customs duties for the return and new shipment will be charged to the customer.

It is recommended that you keep the original packaging in order to make returns easier. If you no longer have the original packaging we can suggest alternatives

What should I do if I receive a damaged package?

If the packaging arrives damaged, please do not withdraw the item. Write to us at info@amini.it, we will arrange for the carpet to be returned and replaced.